Items purchased on PropertyRoom.com by customers/shoppers/bidders/buyers (herein “you” or “Buyer”) may ship from Property Room processing centers or direct from our Trusted Merchants. Paragraphs 1-5 below summarize the policy and practices of Property Room for packages shipped from our processing centers.

The specific shipping parameters for a given item sold by one of our Trusted Merchants will appear in the specific item listing detail. Paragraph 6 below summarizes the general shipping performance standards we place on our Trusted Merchants.

• Shipping Guidelines
• Will-Call Policy
• Damage During Shipping
• Return Policy
• Shipment from Trusted Merchants

1. Shipping Guidelines
We make every effort to ship orders within one business day of purchase. Order processing times are contingent upon payment verification.

1.  Property Room endeavors to ship orders by the end of the first business day following purchase.Order processing times may vary, however, based typically upon our ability to verify and settle payment.
2. For most shipments, Property Room engages the services of UPS, Federal Express, DHL or other such shipping company. Consistent with the policies of these companies and our own shipping policies:
   1. We can not permit a PO Box as a shipping address, and therefore you may not ship to Post Office Boxes;
   2. We can not ship to APO/FPO addresses; and
   3.   We will not permit shipment outside the US.
3. Note that the terms “Overnight” or “Next Day” delivery will mean the specific restrictions and practices of the shipping company we use. Typically, terms such as “Overnight” or “Next Day” reflect a commitment to deliver on the next business day, which omit Saturdays and US holidays.
4. Items with a listing of "common courier" for shipping method will ship via a local freight shipping company. For these items we will not provide a shipping estimate at time of bidding. Following your successful purchase of the item, we will obtain a quote for delivery to the shipping address provided and then we will apply actual shipping charges after your approval of the quote.
5. Items listed as "Will-Call Only" as the shipping method will not ship via a shipping company. Likewise, in instances where Buyer selects “Will-Call” as the shipping method, items will not ship via a shipping company.  In both instances items require pick-up from a Property Room designated processing center per our Will-Call Policy.
6. Shipping and handling (“S&H”) quotes reflect a per item fee, so the total S&H fees for multiple items will equal the sum of the quoted per item fees.
7. Available shipping methods, as well as estimated S&H fees, appear in the item listing during the bidding process. Estimates of the shipping fees include any applicable handling charges. For items with a final product price of more than $100, the shipping and handling fee will include insurance. Our shipping carriers’ rules require that we send certain items via an Express Shipping method to ensure reliable and traceable delivery. If these carrier rules result in a change to the shipping method you selected, we will send the item via the least expensive insurable Express Shipping method permitted by our shipping company partner. We will then directly charge your credit card for any additional costs incurred.
8. Once your order has shipped, you cannot cancel or request refund, with the exception of requesting a return in accordance with the Return Policy below.
9. We cannot place special instructions for the delivery driver on the package.
10. For packages returned as undeliverable for any reason (except for the fault of the shipping company or Property Room), we must hold you responsible and directly charge your credit card for the original S&H fees as well as any additional return fees.
11. Shipping companies impose a charge (sometimes $5.00 or more according to their prevailing published tariffs) for each incorrect or incomplete delivery address. We must make it YOUR RESPONSIBILITY to ensure the complete and accurate entry of your shipping address into our system. If a shipping company imposes an address-related surcharge for your shipment, we will directly bill your credit card for the amount.
12. For any additional costs related to the delivery of the package, we will directly charge your credit card. Reasons for such additional charges include, but are not limited to, change of address, incomplete address information and change of delivery method.
13. For the proper delivery of some items, the shipping company may require a signature. Therefore, when entering shipping information into our system, please provide a shipping address and telephone number attended during normal business hours.

2. Will-Call Policy
The size, weight and/or nature of some items will not allow us to ship these items via our shipping company partners. These items show "Will-Call Only" as the shipping method in the listing description and will require pick-up from the Processing Center specified by Property Room.

In addition, and from time-to-time and at our sole discretion, we allow Will-Call as a shipping method option, even for items that our shipping company partners could otherwise ship.In the event that we allow and you select Will-Call as an optional shipping method, the item will require pick-up from the Processing Center specified by Property Room

The following rules and practices apply when using Will-Call as the shipping method:

1. Property Room processes items in several locations throughout the US. We do not transfer Will-Call items between processing centers.
2. Buyers possess sole responsibility for noting the Processing Center location for a specific Will-Call item prior to purchase.
3. Following purchase, the system will automatically send an email to the Buyer with the address of the Processing Center.
4. Property Room will publish a Will-Call S&H fee in the item listing and directly charge the Buyer for this Will-Call S&H fee. This fee does not reflect any shipping costs but instead what we deem, in our sole discretion, as a fair and appropriate handling fee for the costs and value of our Will-Call service.
5. We will make items available for Will-Call pick-up beginning with the second business day following the purchase.
6. We provide Will-Call hours from 10:00 am - 2:00pm (Processing Center local time), Monday - Friday (excluding holidays).
7. You do not need to make an appointment for Will-Call.
8. To verify identify for pick-up, we require that:
   1. You present valid, government-issued photo identification at the time of pick-up; or
   2. Fill-out and sign a Will-Call Release Form prior to pick-up, and then your designee present valid, government-issued photo identification at the time of pick-up.
9. Buyer must pick-up Will-Call items within 10 business days of the auction close date. IN THE EVENT THAT BUYER FAILS TO PICK-UP AN ITEM WITHIN 14 CALENDAR DAYS OF THE PURCHASE DATE, BUYER ACKNOWLEDGES AND AGREES TO POSSIBLE FORFEITURE OF BOTH FEES AND GOODS. For each Will-Call purchase, Buyer agrees as follows:

For Will-Call, I agree to bring valid government-issued photo ID and personally pick-up my winning auction purchase from the specified Processing Center, or alternatively, I agree to fill-out and sign a Will-Call Release, allowing my designee to bring photo ID and pick-up my winning auction purchase. Further, I acknowledge that I have read and understood the Will-Call Policy, and I specifically agree in the event that I fail to pick-up my winning auction purchase prior to 2pm, local time, on the 14th calendar following the auction close date, Property Room possesses sole discretion of either shipping the item to me and charging my credit card or alternatively taking title to my winning auction purchase, free and clear without liability. I understand that in the latter case, if I forfeit my winning auction, Property Room may dispatch my purchase as it sees fit, which includes but is not limited to re-listing for auction, selling for scrap, donating to charity or disposing.

3. Damage During Shipping
Occasionally, the shipping process will result in damage to a purchased item. If this happens to your order, please contact customersupport@propertyroom.com. You will need to include the following information in your email: Item number, type of packaging used, and any damage the carton may have sustained. Please allow 10 business days for the resolution of shipping claims.

We use reliable and responsible shipping companies with customer-friendly claims programs. If the shipping company approves your claim, it will send notification and compensation to us. We will then apply the appropriate credit to your credit card.

4. Return Policy

1. Origin and Condition of Items
   The vast majority of items auctioned by Property Room derive from law enforcement agencies and other public municipalities. Typically seized, forfeited, or found, you should consider items "used" unless otherwise noted.
   A description and picture accompany each auction listing. While we endeavor to accurately describe and portray each item, we do not own or use the vast majority of goods we auction, and as a result can not supply the type of information a Buyer might expect from a manufacturer or owner.
   Do not make assumptions regarding any features, functionality or additional parts not pictured or described. In addition, note that the original manufacturers for all items listed for auction may consider the item old or out-of-date and therefore no longer supported. We can not accept return requests in these occurrences.
2. Buyer Responsibility
   Buyers assume responsibility for auctions they have won. Property Room will only accept returns if we made an error, such as:
   • Wrong item shipped
   • Wrong quantity shipped
   Property Room can not allow return of the following items under any circumstances:
   • Any item with a condition rating of "Fair" or lower.
   • Trading/Sports cards, coins and other "loose" collectables.
   • All item listings marked as "Untested".
   For any approved returns that are not within these guidelines a 15% restocking fee may apply.
   
   To initiate a return request, buyer must complete a Return Goods Authorization (RGA).
3. Return Goods Authorization (RGA) Rules
   Buyers must understand and adhere to the following guidelines when requesting a RGA.
   1. Property Room will refuse and return, at Buyer’s expense, any item delivered to us without an RGA number clearly written on the outside of the box.
   2. Initiate the RGA within ten days of the date of the invoice.
   3. Obtain the RGA from our Customer Service Department as follows:
      1. Obtain the item listing number for the requested return.
         1. You can find the item number in the original email receipt, sent to you via email following your purchase.
         2. Note that you may also find the item listing number on the packing list accompanying your package, listed under "Reference Number."
         3. If you can not find the item listing number, please provide the name of the BILL TO name of the Buyer and the date ordered. You will enter this information in the &qout;Item #&qout; field on the RGA form
      2. To request an return authorization number, please send an email to customersupport@propertyroom.com. Be sure include the item and or listing number and a detailed reason for your return request. Someone will respond to you within 48 business hours.
   4. Once you have received an RGA from us, your RGA number remains valid for thirty days after date of issue.
   5. If you receive a shipping company Call Tag:
      1. Please place the item in its original packing and clearly print the RGA number on the side of the box.
      2. To ensure proper credit, include a copy of the confirmation emailed to you following your purchase.
      3. The shipping company will typically make three attempts to pick-up an item. If these attempts prove unsuccessful, Buyers possesses responsibility for arranging return shipment.
   6. Allow sufficient time for your item to be delivered to us (five days by Ground or Priority Mail).
   7. We will attempt to verify the claim after receiving the item in our Processing Center. If unable to verify, we will deny the claim and return the item to you.
   8. If we approve your claim, we will optionally repair the item or apply a credit to your credit card. Please allow 10 business days to process the credit.

5. Shipment from Trusted Merchants

In an effort to provide a consistently high level of service and satisfaction to our shoppers, we request that our Trusted Merchants adhere to the following shipment standards:

1. Publish shipping methods and costs in each item listing.
2. Ship items within 2 business days of the order date.
3. Upload ship notification and tracking information within one business day of shipment.
4. If item does not ship within 5 business days of order date, comply with a Buyer request for full refund.
5. Publish, or link to, a Merchant-specific return policy in each item listing.